Making NDC simple for managed travel sellers

NDC (New Distribution Capability) is a direct distribution channel introduced by airlines globally. NDC leverages technology to automate processes like refunds and date changes to avoid complicated manual tasks currently needed when using the GDS. Most importantly, it is the only way to access the best airline fares and their full fare family catalog.

Yes! Most major airlines have already introduced GDS surcharges making the fares in your GDS more expensive (on average 20€/ticket depending on the carrier), they limit the options in the GDS (e.g. Light Fares no longer bookable via GDS). On top of that, negotiated/private fares and incentive agreements are now usually offered only for the NDC channel. 

Not at all. We know many agencies are concerned about how NDC might disrupt their established processes—but BookingPad is built to fit right into your existing workflow.

Thanks to our automated downstream via AIR/MIR files, all bookings—whether NDC or low-cost—are seamlessly pushed into your back-office system. This makes BookingPad compatible with virtually any mid- or back-office solution that currently works with GDSs.

Your operational flow stays intact, your reporting and reconciliation processes continue as usual, and your team doesn’t need to overhaul how they work. It’s one of the ways BookingPad is built to be future-proof, while letting you benefit from the content and pricing advantages of NDC.

From the first contact, we’re here to make your transition to NDC seamless. You’ll receive a personalized walkthrough of the platform and a we make sure to fully support you in gaining access to NDC content by helping you request credentials from your preferred airlines. Once that’s in motion, we offer a training session to get your team comfortable with BookingPad and confident in booking NDC content, which is a free part of all our subscription plans.

We understand that agencies may struggle with NDC adoption—and we’re here to make sure you don’t face it alone. That’s why each agency is assigned a dedicated Customer Success Manager who provides ongoing, personalized guidance tailored to your needs and progress.

For everyday questions or platform-related support, you can rely on our built-in live chat with real agents, ready to assist you in real time. If you need more in-depth help, you can raise a support ticket or schedule a one-on-one troubleshooting call with our team.

Our goal is to ensure that you not only adopt NDC—but leverage it to your advantage.

Definitely. Our platform has been integrated with a wide range of online booking tools, corporate booking platforms, and self-booking solutions by companies such as dcsplus, Skytool, Vibe, Travel Cloud System, enabling you to distribute your NDC content to subagencies, corporate travellers, or any other partners you work with (see the full list of partners here). Additionally, our API can also be directly integrated into your existing solution.